At AudioConexus, we believe in eliminating barriers and making tours accessible to everyone. Customer success stories drive us, and we’re fueled by the entrepreneurial spirit – by people like you.
We help companies kill mind-numbingly boring tours by creating engaging multi-language tours that increase market share and accelerates sales so your business can grow.
One of our recent customers increased competitive differentiation and doubled their ridership in just one season while decreasing costs and saving management time on training drivers.
We also happen to make the only complete multilingual, multi-topical hardware, software and creative solution for tour operators worldwide looking for a distinctive edge to increase bookings through compelling, five-star user experiences.
More than 30 million people around the world listen to AudioConexus tours year-round, in over 30 languages. On foot and in buses, boats, trolleys, trains, and trams. We’re even the first company to deliver multi-language tours on submarines and airplanes. We think that’s kinda cool.
But we didn’t start here. We were formed in 2006, building the world’s first automated multi-language wireless commentary system in a garage. From our humble beginnings, we have never wavered from our purpose: To develop a company where integrity is more important than profit and to create innovative solutions and premium content that empowers our customers to grow.
Our customers are a unique breed of people. They’re entrepreneurial in their thinking, and they want to change the game. They’re people who think of their products and services in terms of a global audience. They see challenges as opportunities and are always looking to improve. They don’t take shortcuts, and they understand the value of customer experience.
If this sounds like you, we’d love to talk.
Maarten GrootXEnglish, French
Maarten’s 25 years in the Canadian Forces gave him integral logistics support, deployments and training expertise. His experiences included CF Base support logistics and operational deployments, domestic and international. During this time, Maarten worked as a part of multinational teams and coalition forces. His international operations experience includes the United Nations Protection Force as well as strategic logistics support with coalition forces in the fight against terrorism.
Upon retiring in good standing from the Canadian Forces, Maarten joined AudioConexus as a Project Logistics Manager. His experiences in planning, execution and support over great distances brought a vast skill set for supporting international projects. As Director of Operations, Maarten oversees internal processes, logistics, projects, and most recently, was an integral part of the product innovation team.
Maarten and his wife Catherine have 2 grown daughters. He spends his personal time with his family as well as riding his motorcycle on weekend adventures, exploring sites with engaging stories.
“What I love about AudioConexus is our people and the strong emotional connections we have with our customers. Our customers’ make every project we’re involved in unique and special.”
Creative Services Project Coordinator
Michelle completed her education in Psychology at Trent University & Marketing at Fleming College and believes that great employees are at the heart of successful businesses. She began her career working in both advertising & sales where she values always putting the customer first. From coordinating advertising campaigns across all media in the Kawartha’s as well as working closely with individual customers to customize their purchase, Michelle continued to excel in every interaction building trust with loyal clients along the way.
Shortly after relocating to the beautiful city of Kingston, Michelle found much success in previous roles handling every challenge by integrating a balance between customer relations & administrative operations. Recently, she found a perfect fit working in the Creative Services Department & an opportunity to grow with AudioConexus as a leader in their industry.
With a love for nature and animals, off work you might find Michelle & her husband golfing, hiking, or just relaxing in the sun.
“I look forward to every chance of learning about our unique customers and developing a creative solution to meet their specific needs. I am proud to be part of a team that is so passionate for their products & people, and I am excited to bring my enthusiasm into each & every project.”
Daniela PintoXEnglish and Portuguese
Daniela Pinto is AudioConexus’ Inside Sales Representative. She studied Health Sciences at Wilfrid Laurier University and it was throughout university where Daniela got her first exposure in sales working for a corporate pub.
Taking her newfound passion for a career in business, led her to changing her career focus and obtaining a job at AudioConexus after graduation. At AudioConexus she is responsible for solving customers’ problems, acting as a product consultant to ensure solutions get results and achieve high customer satisfaction. Daniela is also in charge of the bi-monthly newsletter, blog, and social media.
When she’s not selling, Daniela is always on the go – either she’s with friends or family or travelling to somewhere – preferably warm.
“Working for AudioConexus means you’re a part of this environment filled with infectious passion and positivity. Our team pushes each other to be the best by providing everyone with the necessary tools and support required for success. It’s an amazing feeling. We are known as industry leaders, but we are a family first.”
President & CEO
Jonathan studied English Literature and Philosophy at Queen’s University and left to pursue a Sales career in Toronto, in a fast paced, telecom environment. Following telecom, Jonathan led the expansion of a fast-growing national retail chain, opening stores across Canada before he left to pursue his love for technology and start-ups.
Recognized for award winning management, Jonathan is focused on creating a culture of innovation, people development and customer focus.
An entrepreneur, traveler, strategy sage and proud Dad, Jonathan’s passion for tourism was sparked by a visit to the pyramids of Egypt, which led to the Apuan Alps, where he carved Carrara marble in Italy before starting his career. Recently, he completed Leadership, Strategy and Finance at Queen’s Smith School of Business.
“I’m lucky. Our job is to take responsibility for the end-to-end customer experience by creating things that make a difference in people’s lives. It’s bigger than technology. It’s about breaking down barriers for international tour operators and visitors alike, providing an improved understanding of our world in unfamiliar places.”
Creative Audio Assistant Coordinator
Lisa is a member of our Creative team, partnering with customers and writers to providing engaging tour content. She completed her Bachelor of Arts (Geography) degree at Wilfrid Laurier University. Having worked within the insurance and financial services industry for more than two decades, Lisa brings a range of experiences to the team including project management, process improvement, customer service and leadership.
With two grown boys, Lisa and her husband decided to change gears and moved to Eastern Ontario. In her free time, she enjoys exploring the area and spending time with family and friends.
“At AudioConexus, I’ve found a real opportunity to blend several interests … working on projects, providing a positive customer experience, learning new things and meeting new people. I’m thrilled to contribute to the exciting work the AudioConexus team is involved with!”
Daniel BilhauXEnglish, Portuguese and Spanish
Business Development, Europe
Based in Lisbon, Daniel takes pride in leading business development for AudioConexus in European markets. Earning two degrees, in Tourism and in Information Technology, Daniel applies his passion for tourism and technology and distinguishes himself from others in his field of expertise by focusing on communication as entertainment. With a variety of experiences in buses, boats, trams and electic cars, Daniel led the expansion of tour products into Iceland where AVIS drivers are entertained in their chosen langauge in rental cars throughout the country.
With more than +15 years of experience working in the tourism Industry, Daniel’s helped customers’ succeed in a variety of tour appications, from Wine Tours to Twizy electric cars to the develpment of sightseeing tours on UNESCO Heritage Sites.
While living in Europe’s most visited destinations, Daniel takes the opportunity to follow his passion for photography, video and editing short travel films. Having a glass of wine on city rooftops is also one of his favourite things to do.
“We’re just don’t talk about making customer experiences better, we’re constantly changing and striving to improve because everyone really cares about our customers’ success. I love the fact that we keep our promises. Integrity is very important to me.”
Debbie HarrisXEnglish, some French
Debbie graduated from Loyalist College as a Water Resources Tech, starting her career with Atomic Energy. She worked on high-level projects including the Underground Research Lab, Environmental Monitoring, and Containment Analysis. When Atomic Energy had plans to close and decommission their plant, Debbie moved to the accounting profession and her family relocated back to the Kingston area. Debbie has worked as an Accounting clerk, as an Immersion Manager, (ensuring military students received language training all over the world), for a Financial Advisor, and as a Bookkeeper for a variety of small businesses.
Debbie & her husband share their backyard with a flock of noisy chickens. She enjoys her downtime with her family, chasing the deer out of her gardens and kayaking in the summer; hiking through the bush & snowshoeing on their acreage in the winter.
When asked to describe herself, Debbie is quick to say she is a problem solver, she especially likes numbers, trends, and business development.
“When the opportunity to come work at AudioConexus presented itself, I jumped at it. Their philosophy, core values and mission statement spoke to me.
I enjoy fast-paced teamwork towards a common goal and meaningful collaboration with a fabulous group of people; this gives me a rewarding feeling at the end of the day.”
Executive Vice President, Sales
Following an education at Algonquin College, Sir Wilfrid Laurier University and Sheridan College, Doug found passion and a unique understanding of advanced wireless communications leading to a role as international consultant in barrier free design. Within a National Standards capacity directed the technical steering committee towards enacting of Federal legislation.
The combination of wireless communications, hearing accessibility and international travel, resulted in the role of International Director of New Business Development for a billion dollar Danish firm specializing in unique applications specifically within the global tourism sector, leading to the design, development and deployment of the world’s first wireless multilingual commentary systems. He now fulfills the role of Executive Vice President of Sales, where his passion for communications and the international travel and tourism industry continue.
Doug is a proud father, husband and avid outdoorsman activity engaged in wilderness preservation.
“Working with a team that’s shares a unified vision of where we’re going provides me with a wealth of confidence to “do what I do” best. We face challenges head on and we help each other succeed. Having this trust in each other is empowering.”
Vice President, Creative
Ange Berlin has been a lifelong traveler, explorer and entrepreneur. She is a graduate of University of Toronto where she studied chemistry, applying her skills at the start of her career for Kellogg’s Research and Development, creating new products. Following this she branched out to form Ange Berlin and Associates which offered consulting services for major North American Corporations to develop strong products and brands, through package/product/concept fit, research and optimization.
Ange’s focus is leading an exceptional creative team who collaboratively work with each unique customer, from around the globe. Since 2007 she has been a key contributor and driving force in the development of the AudioConexus Creative Approach to GPS Tours.
This philosophy provides client with route development/optimization, and architecture build services alongside writing and media production, both of which are essential for the seamless integration of the exceptional experiences foreign language consumers worldwide are expecting when travelling.
“As an avid traveler, being able to do something I love every day, is a true gift. The tours the AudioConexus team creates, the stories they uncover and share, provide lifelong memories for travelers around the world. This is deeply rewarding.”
Technical Installations and Services
Dave studied Communications and Criminology at Carleton University in Ottawa, Ontario. His passion for electronics and technology drove him to start his own communications company. Dave ran a successful communications business, servicing both residential and commercial clients. Dave’s company was recognized with an award of High Performance from one of the largest communication companies in Canada. His passion for creative technology and customer interaction drew him to AudioConexus.
As a free thinker, proud son, brother, and uncle, Dave enjoys spending time with his family and any opportunity to be by the water. Dave has a passion for sports and enjoys playing golf, hockey and basketball.
“Working for AudioConexus is once in a lifetime job opportunity, I have traveled to the most amazing destinations in the world, and met so many incredible people.”
Hong WengXEnglish and Mandarin
Lead Software Engineer
Hong Weng earned her PHD in Electronics and Communications Engineering and her Masters degree in Communications and Electronic Systems at the HuaZhong University of Science & Technology in China. She also completed a degree in Electrical Engineering at the University, Beijing, Institute of Technology.
Starting her career in programming and computer system interface design, Hong continued with her passion for electronics as a Professor at HuaZhong University before immigrating to Canada. She continued her programming career in Toronto developing Linux device drivers until she moved to Kingston, Ontario to develop software for Neuroscience research. Her passion for programming and communication between devices led her to AudioConexus where she leads application development and technical innovation.
When not in the office, Hong likes to get energized listening to pop music. She loves reading, running and playing tennis.
“I love that I’m involved in a company that values innovation. Improving the customer experience, the development of communications systems, and exploring new ideas with a supportive team is the best parts of my job.”
James AndersonXEnglish, Conversational Spanish
Director, Business Development
From managing small-town electronics shops to business development with multi-billion-dollar international companies, James believes that understanding needs and providing value is what cements relationships. James’ career began in full-service restaurant management in his teens, followed by a degree in electronics and then decades of management and service positions which has taken him from the Andean villages of Northern Argentina to Boardrooms of Fortune 500s, and most points in-between.
A musician, traveler, father, husband, adventurer and ever-curious learner, James most enjoys sharing life and experiences with family, friends and strangers.
“I take great pride in working with wonderful colleagues and clients creating solutions to deliver amazing experiences. We’re constantly challenged to be our best selves, constantly improving amongst a group of highly talented peers.”
Shipping, Receiving and Inventory
Courtney works in the Logistics Department as the Shipping, Receiving and Inventory clerk. She studied Criminology and Psychology at the University of Ottawa. Following graduation, Courtney returned to her hometown of Kingston to begin a career in sales in the telecommunication industry before taking several years off to raise her daughter.
During her time off, Courtney discovered a passion for entrepreneurism and volunteerism. She turned her hobby of crafting into a small home based business that served the local community while also offering volunteer services to the Family and Children’s Services of Frontenac and Lennox & Addington.
Ready to re-enter the workforce, she joined the AudioConexus team to take on new challenges and learn about international business. She was drawn to AudioConexus by its innovation, creativity and the challenges of shipping all over the world.
“I’m proud to be part of a team that takes pride in both their work and their results. This is one of the many things that I value most about my job.”
Technical Installations and Training
Mitch completed his education at Fleming College in Police Foundations and Protection Security. Working in Security for two years for the Commissionaires, Mitch was highly trained to manage security situations while providing superior customer service.
From security, Mitch moved into the Communications and Technology industry, joining Bell Canada as a field technician, completing technical installations in fiber optics, where he earned a Customer Service Excellence award.
With a passion for travel and technology, Mitch joined AudioConexus to face new challenges, to learn, grow and help others.
When he’s not working, Mitch loves spending time with his family, watching great movies and playing any sport. His favourite games are hockey, baseball, football, and rugby.
“I love being part of a team that shares my commitment to customer experience. Knowing that I am contributing to the success of organizations and people gives me a great feeling in my heart.”
Value, Integrity, and Creativity
It’s not about what we do. It’s who we are and what we stand for.
DELIVER AN AWESOME EXPERIENCE
Ours is a customer-first culture fueled by a passion to help our customers grow. Our inspiration comes from their success.Every employee is empowered to own their role in providing a rewarding experience. We strive to see the world from each customer’s perspective. That empathy, that ability to connect is the way we align ourselves for the common good.
“The communication was on fleek; it was crazy. You guys were calling us and emailing us every step of the way on what was missing and what we needed to do. The communication between your company and ours was really stellar. We felt like we knew what was happening at your office even though you were 1000 miles away. We felt like we were part of the process, it was great!”
– David Ulrich, Senior Event Manager, B.I. Worldwide
Be the go-to person, the resource, the one who readily offers expertise and starts conversations that lead to new insights. The best team members contribute. They think deeply, and they listen carefully, encouraging everyone around them to share their knowledge, too.
As a company, we embrace every opportunity for meaningful interaction with co-workers and customers because we know that’s where creative solutions are born.
“Your dedication and professionalism is a breath of fresh air. I asked a lot of you and boy did you deliver, everybody was on their game and you didn’t miss a beat.”
– Mohammad Jomha, General Manager, Doha Bus, Qatar
FORGO THE STATUS QUO
At AudioConexus, we don’t simply welcome creativity. We embrace it. Innovation, curiosity and entrepreneurial thinking lead to smarter decisions, better performances and improved relations among team members, customers, vendors, and business partners.
We set out our goals clearly–and set them high–trusting employees to challenge themselves with bold ideas that contribute to the amazing impact we make on those achieving their vision of a better future.
“The exceptional customer service we’ve received from each and every company representative is another reason that we would recommend AudioConexus. Each person we’ve worked with has been very helpful along the way of researching, purchasing, and implementing our new system for our busy tour schedule.”
– Karren Jeske, Communications Manager, Standard Process Inc.
BUILD A BETTER WORKPLACE
Co-creation and collaboration is the way we cultivate creativity, solve problems and dream up fresh ideas. No assumption is above questioning; no idea is unworthy of being heard. In building a truly remarkable organization, we put great value on open and honest communication.
Feedback helps hold us to high expectations for our company, our products, and our services, enabling us to capture hearts and minds.
“We’re especially satisfied with your after sales support! AudioConexus is a pleasure to deal with, and they are always willing to go that extra step.”
– Martyn J. Crawford, President, and Owner, Topsails Inc.
BE SOMEONE TO BELIEVE IN
We believe in working hard to earn people’s trust through transparency, integrity and doing what’s right for others. Our corporate credibility and our reputations are based on it. We’re in it for the long run, which is why we build relationships for the long term.
We don’t cut corners. We don’t overpromise. We celebrate our wins, and we take responsibility for our misses, which may be the result of over-reaching, but never underdelivering.
“Knowing that your staff were out of the office today but still took the time to talk about my issue and to help me get things resolved really quickly showed a level service that customers rarely see. Thanks!”
– Matt Knowlton, Project Manager, System Administrator, Boston Duck Tours