AudioConexus and Listen Technologies
Since 2006, AudioConexus has helped tour operators and guides sell more tours with less effort, delivering creative and compelling content in multiple languages and topics using GPS automation. We build memorable, 5-Star tours by creating engaging multi-language audio that increases market share and accelerates sales so your business can grow.
Today, more than 40 million people around the world listen to our tours in over 30 languages. On foot and in buses, boats, trolleys, trains, and trams. We’re even the first to deliver multi-language tours on submarines and airplanes. Our customers gain a competitive edge and some have doubled ridership in just one season while decreasing costs and saving time on training drivers.
Listen Technologies, provider of the world’s most innovative assistive listening technology, has now acquired AudioConexus. While our name has changed to Listen Technologies, our people, location, and unwavering commitment to the best in audio tour technology remain the same, and we have grown to serve you even better.
Listen Technologies and AudioConexus together share the vision of improving life experiences through sound by providing exceptional audio and compelling content anytime, anywhere, on any platform, and in a format that is accessible to all. With the combined power of advanced technology and unparalleled worldview, this acquisition is the beginning of a new way that businesses will think about assistive technology and audio for tours.
From our humble beginnings, we have never wavered from our purpose: to develop a company where integrity is more important than profit and to create innovative solutions and premium content that empowers our customers to grow. Now that we are part of the Listen Technologies team, we’re more excited than ever to deliver solutions for the tour industry. Our combined expertise and resources mean we can serve you even better with a wider range of products and advanced technology.
Our customers are a unique breed of people. They’re entrepreneurial in their thinking, and they want to change the game. They’re people who think of their products and services in terms of a global audience. They see challenges as opportunities and are always looking to improve. They don’t take shortcuts, and they understand the value of customer experience.
If this sounds like you, we’d love to talk.
Maarten GrootXEnglish, French
Maarten’s 25 years in the Canadian Forces gave him integral logistics support, deployments, and training expertise. His experiences included CF Base support logistics and operational deployments, domestic and international. During this time, Maarten worked as a part of multinational teams and coalition forces. His international operations experience includes the United Nations Protection Force as well as strategic logistics support with coalition forces in the fight against terrorism.
Upon retiring in good standing from the Canadian Forces, Maarten joined AudioConexus as a Project Logistics Manager. His experiences in planning, execution, and support over great distances brought a vast skill set for supporting international projects. As Director of Operations, Maarten oversees internal processes, logistics, and projects; most recently, he was an integral part of the product innovation team.
Maarten and his wife Catherine have two grown daughters. He spends his personal time with his family as well as riding his motorcycle on weekend adventures, exploring sites with engaging stories.
“What I love about AudioConexus is our people and the strong emotional connections we have with our customers. Our customers make every project we’re involved in unique and special.”
Daniela PintoXEnglish and Portuguese
Daniela Pinto is AudioConexus’s Inside Sales Representative. She studied Health Sciences at Wilfrid Laurier University and throughout that time, got her first exposure in sales while working for a corporate pub.
Her newfound passion for business led Daniela to change her career focus and obtain a job at AudioConexus after graduation. She takes responsibility for solving customers’ problems, acting as a product consultant to ensure that solutions get results and achieve high customer satisfaction. Daniela is also in charge of the bi-monthly newsletter, blog, and social media.
When she’s not selling, Daniela is always on the go – either with friends or family or travelling somewhere, preferably warm.
“Working for AudioConexus means you’re a part of this environment filled with infectious passion and positivity. Our team pushes each other to be the best by providing everyone with the necessary tools and support required for success. It’s an amazing feeling. We are known as industry leaders, but we are a family first.”
President & CEO
Jonathan studied English Literature and Philosophy at Queen’s University and left to pursue a sales career in a fast-paced telecom environment in Toronto. Next, Jonathan led the expansion of a fast-growing national retail chain, opening stores across Canada before he left to pursue his love for technology and start-ups.
Recognized for award-winning management, Jonathan is focused on creating a culture of innovation, people development, and customer focus.
An entrepreneur, traveller, strategy sage, and proud dad, Jonathan’s passion for tourism was sparked by a visit to the pyramids of Egypt, which led to Italy’s Apuan Alps, where he carved Carrara marble before starting his career. Recently, he completed Leadership, Strategy and Finance at Queen’s Stephen J.R. Smith School of Business.
“I’m lucky. Our job is to take responsibility for the end-to-end customer experience by creating things that make a difference in people’s lives. It’s bigger than technology. It’s about breaking down barriers for international tour operators and visitors alike, providing an improved understanding of our world in unfamiliar places.”
Sally Moore is a marketing expert with over 25 years of experience in industry and high tech, and a lifelong passion for innovation. As Business Development Manager for the Cement Association of Canada, Sally developed and implemented environmental programs, including eco-housing and the Building a Sustainable Future initiative. In her role as Worldwide Advertising Manager at Corel Corporation, Sally managed a global communications strategy that included initiatives in 22 countries. More recently, she served as Executive Officer for the Ontario masonry industry, managing strategic marketing programs.
Sally holds a diploma with distinction in Commercial Communications and a certificate in Strategic Business Management from Schulich School of Business at York University. Sally has served on several industry and environmental boards and committees, including the Ontario Centres of Excellence, Concrete Council of Canada, Canadian Brownfield Network, EnerQuality R2000, Ontario Concrete Pipe Association, NetZero Housing Think Tank and EnergyStar.
An award-winning writer, Sally holds certificates of achievement from Humber School for Writers and served as President of the Writers’ Community of Durham Region. She has several publication credits, including short stories, poetry, and novels, and has won film and television awards, including a Gemini as Associate Producer for the documentary film, Polar Explorer.
As Marketing Manager for AudioConexus, Sally’s focus is strategic branding and communications. Working collaboratively with the AudioConexus team, she develops customer-responsive strategy and messaging for online presence and social media.
“Culture and travel are lifelong passions, giving me the opportunity to experience new places and interact with people from diverse backgrounds. My work with ACI brings together my love of innovation, collaboration, and tourism, and it’s inspiring to work with people who share these passions and values.”
Creative Audio Assistant Coordinator
Lisa is a member of our Creative team, partnering with customers and writers to providing engaging tour content. She completed her Bachelor of Arts (Geography) degree at Wilfrid Laurier University. Having worked within the insurance and financial services industry for more than two decades, Lisa brings a range of experiences to the team, including project management, process improvement, customer service, and leadership.
With two grown boys, Lisa and her husband decided to change gears and moved to Eastern Ontario. In her free time, she enjoys exploring the area and spending time with family and friends.
“At AudioConexus, I’ve found a real opportunity to blend several interests … working on projects, providing a positive customer experience, learning new things, and meeting new people. I’m thrilled to contribute to the exciting work the AudioConexus team is involved with!”
Daniel BilhauXEnglish, Portuguese and Spanish
Business Development, Europe
Based in Lisbon, Daniel takes pride in leading business development for AudioConexus in European markets. Having earned two degrees, in Tourism and in Information Technology, Daniel applies his passion for tourism and technology and distinguishes himself from others in his field of expertise by focusing on communication as entertainment. With a variety of experiences in buses, boats, trams, and electric cars, Daniel led the expansion of tour products into Iceland, where Avis drivers are entertained in their chosen language in rental cars throughout the country.
With more than 15 years of experience working in the tourism industry, Daniel has helped customers to succeed in a variety of tour applications, from wine tours to Twizy electric cars to the development of sightseeing tours of UNESCO World Heritage Sites.
While living in Europe’s most visited destinations, Daniel takes the opportunity to follow his passion for photography, video, and editing short travel films. Having a glass of wine on city rooftops is also one of his favourite things to do.
“We don’t just talk about making customer experiences better, we’re constantly changing and striving to improve because everyone really cares about our customers’ success. I love the fact that we keep our promises. Integrity is very important to me.”
Debbie HarrisXEnglish, some French
Debbie graduated from Loyalist College as a Water Resources Tech, starting her career with Atomic Energy. She worked on high-level projects including the Underground Research Laboratory, Environmental Monitoring, and Containment Analysis. When Atomic Energy had plans to close and decommission their plant, Debbie moved to the accounting profession and her family relocated back to the Kingston area. Debbie has worked as an accounting clerk, as an Immersion Manager (ensuring military students received language training all over the world), for a financial advisor, and as a bookkeeper for a variety of small businesses.
Debbie and her husband share their backyard with a flock of noisy chickens. She enjoys her downtime with her family, chasing the deer out of her gardens and kayaking in the summer; hiking through the bush and snowshoeing on their acreage in the winter.
When asked to describe herself, Debbie is quick to say she is a problem solver, and she especially likes numbers, trends, and business development.
“When the opportunity to come work at AudioConexus presented itself, I jumped at it. Their philosophy, core values, and mission statement spoke to me.
I enjoy fast-paced teamwork towards a common goal and meaningful collaboration with a fabulous group of people; this gives me a rewarding feeling at the end of the day.”
Executive Vice President, Sales
Following an education at Algonquin College, Wilfrid Laurier University, and Sheridan College, Doug found passion and a unique understanding of advanced wireless communications, leading to a role as an international consultant in barrier-free design. Within a National Standards capacity, he directed the technical steering committee towards enacting federal legislation.
His combined expertise in wireless communications, hearing accessibility, and international travel resulted in the role of International Director of New Business Development for a billion-dollar Danish firm specializing in unique applications specifically within the global tourism sector, leading to the design, development, and deployment of the world’s first wireless multilingual commentary systems. He now fulfills the role of Executive Vice President of Sales, where his passions for communications and the international travel and tourism industry continue.
Doug is a proud father, husband, and avid outdoorsman actively engaged in wilderness preservation.
“Working with a team that shares a unified vision of where we’re going provides me with a wealth of confidence to ‘do what I do’ best. We face challenges head on and we help each other succeed. Having this trust in each other is empowering.”
Vice President, Creative
Ange Berlin has been a lifelong traveller, explorer, and entrepreneur. She is a graduate of the University of Toronto where she studied chemistry, applying her skills at the start of her career for Kellogg’s Research and Development, creating new products. Following this, she branched out to form Ange Berlin and Associates, which offered consulting services for major North American corporations to develop strong products and brands through package/product/concept fit, research, and optimization.
Ange’s focus is leading an exceptional creative team who collaboratively work with each unique customer from around the globe. Since 2007 she has been a key contributor and driving force in the development of the AudioConexus Creative Approach to GPS Tours. This philosophy provides clients with route development/optimization and architecture build services alongside writing and media production, both of which are essential for the seamless integration of the exceptional experiences foreign language consumers worldwide expect when travelling.
“As an avid traveller, being able to do something I love every day is a true gift. The tours the AudioConexus team creates, the stories they uncover and share, provide lifelong memories for travellers around the world. This is deeply rewarding.”
Technical Installations and Services
Dave studied Communications and Criminology at Carleton University in Ottawa, Ontario. His passion for electronics and technology drove him to start his own communications company. Dave ran a successful business servicing both residential and commercial clients, which was recognized with an award of High Performance from one of the largest communication companies in Canada. His ardor for creative technology and customer interaction drew him to AudioConexus.
As a free thinker and a proud son, brother, and uncle, Dave enjoys spending time with his family and any opportunity to be by the water. Avid about sports, Dave enjoys playing golf, hockey, and basketball.
“Working for AudioConexus is once-in-a-lifetime job opportunity. I have traveled to the most amazing destinations in the world, and met so many incredible people.”
Hong WengXEnglish and Mandarin
Lead Software Engineer
Hong Weng earned her PhD in Electronics and Communications Engineering and her master’s degree in Communications and Electronic Systems at the Huazhong University of Science and Technology in China. She also completed a degree in Electrical Engineering at the Beijing Institute of Technology.
Starting her career in programming and computer system interface design, Hong continued with her passion for electronics as a professor at Huazhong University before immigrating to Canada. She carried on her programming career in Toronto developing Linux device drivers until she moved to Kingston, Ontario to develop software for neuroscience research. Her love of programming and communication between devices led her to AudioConexus, where she leads application development and technical innovation.
When not in the office, Hong likes to get energized listening to pop music. She loves reading, running, and playing tennis.
“I love that I’m involved in a company that values innovation. Improving the customer experience, the development of communications systems, and exploring new ideas with a supportive team are the best parts of my job.”
James AndersonXEnglish, Conversational Spanish
Director, Business Development
From managing small-town electronics shops to business development with multi-billion-dollar international companies, James believes that understanding needs and providing value are what cements relationships. James’s career began in full-service restaurant management in his teens, followed by a degree in electronics and then decades of management and service positions, which have taken him from the Andean villages of northern Argentina to boardrooms of Fortune 500s and most points in between.
A musician, traveller, father, husband, adventurer, and ever-curious learner, James most enjoys sharing life and experiences with family, friends, and strangers.
“I take great pride in working with wonderful colleagues and clients creating solutions to deliver amazing experiences. We’re constantly challenged to be our best selves, constantly improving amongst a group of highly talented peers.”
Shipping, Receiving and Inventory
Courtney works in the Logistics Department as the Shipping, Receiving and Inventory clerk. She studied Criminology and Psychology at the University of Ottawa. Following graduation, Courtney returned to her hometown of Kingston to begin a career in sales in the telecommunication industry before taking several years off to raise her daughter.
During her time off, Courtney discovered a passion for entrepreneurism and volunteerism. She turned her hobby of crafting into a small home-based business that served the local community while also offering volunteer services to the Family and Children’s Services of Frontenac, Lennox and Addington.
Ready to re-enter the workforce, she joined the AudioConexus team to take on new challenges and learn about international business. She was drawn to AudioConexus by its innovation, creativity, and the challenges of shipping all over the world.
“I’m proud to be part of a team that takes pride in both their work and their results. This is one of the many things that I value most about my job.”
Technical Installations and Training
Mitch completed his education at Fleming College in Police Foundations and Protection Security. Working for the Commissionaires for two years, Mitch was highly trained to manage security situations while providing superior customer service.
From security, Mitch moved into the communications and technology industry, joining Bell Canada as a field technician completing technical installations in fiber optics, which earned him a Customer Service Excellence award.
With a passion for travel and technology, Mitch joined AudioConexus to face new challenges and to learn, grow, and help others.
When he’s not working, Mitch loves spending time with his family, watching great movies and playing any sport. His favourite games are hockey, baseball, football, and rugby.
“I love being part of a team that shares my commitment to customer experience. Knowing that I am contributing to the success of organizations and people gives me a great feeling in my heart.”
Value, Integrity, and Creativity
It’s not about what we do. It’s who we are and what we stand for.
DELIVER AN AWESOME EXPERIENCE
Ours is a customer-first culture fueled by a passion to help our customers grow. Our inspiration comes from their success. Every employee is empowered to own their role in providing a rewarding experience. We strive to see the world from each customer’s perspective. That empathy, that ability to connect, is the way we align ourselves for the common good.
“The communication was on fleek; it was crazy. You guys were calling us and emailing us every step of the way on what was missing and what we needed to do. The communication between your company and ours was really stellar. We felt like we knew what was happening at your office even though you were 1000 miles away. We felt like we were part of the process, it was great!”
– David Ulrich, Senior Event Manager, B.I. Worldwide
Be the go-to person, the resource, the one who readily offers expertise and starts conversations that lead to new insights. The best team members contribute. They think deeply, and they listen carefully, encouraging everyone around them to share their knowledge, too.
As a company, we embrace every opportunity for meaningful interaction with co-workers and customers because we know that’s where creative solutions are born.
“Your dedication and professionalism is a breath of fresh air. I asked a lot of you and boy did you deliver, everybody was on their game and you didn’t miss a beat.”
– Mohammad Jomha, General Manager, Doha Bus, Qatar
FORGO THE STATUS QUO
At Listen Technologies, we don’t simply welcome creativity. We embrace it. Innovation, curiosity, and entrepreneurial thinking lead to smarter decisions, better performances, and improved relations among team members, customers, vendors, and business partners.
We set our goals clearly—and set them high—trusting employees to challenge themselves with bold ideas. This contributes to the amazing impact we make on customers as they achieve their vision of a better future.
“The exceptional customer service we’ve received from each and every company representative is another reason that we would recommend AudioConexus. Each person we’ve worked with has been very helpful along the way of researching, purchasing, and implementing our new system for our busy tour schedule.”
– Karren Jeske, Communications Manager, Standard Process Inc.
BUILD A BETTER WORKPLACE
Co-creation and collaboration: that’s the way we cultivate creativity, solve problems, and dream up fresh ideas. No assumption is above questioning; no idea is unworthy of being heard. In building a truly remarkable organization, we put great value on open and honest communication.
Feedback helps hold us to high expectations for our company, our products, and our services, enabling us to capture hearts and minds.
“We’re especially satisfied with your after sales support! AudioConexus is a pleasure to deal with, and they are always willing to go that extra step.”
– Martyn J. Crawford, President and Owner, Topsails Inc.
BE SOMEONE TO BELIEVE IN
We believe in working hard to earn people’s trust through transparency, integrity, and doing what’s right for others. Our corporate credibility and our reputations are based on it. We’re in it for the long run, which is why we build relationships for the long term.
We don’t cut corners. We don’t overpromise. We celebrate our wins, and we take responsibility for our misses, which may be the result of over-reaching, but never underdelivering.
“Knowing that your staff were out of the office today but still took the time to talk about my issue and to help me get things resolved really quickly showed a level service that customers rarely see. Thanks!”
– Matt Knowlton, Project Manager, System Administrator, Boston Duck Tours