“That is what keeps us different from the others. You are not just a number. We know you by name. We want to keep that family-style atmosphere.” – Mario Poulin, Owner/President Rockland Travel is a travel agency that began in 1979. Mario Poulin, the owner and President of Rockland Travel has been running the organization […]
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Storytelling Changes Brain Chemistry
We live in stories all day long. We dream in stories all night long. Stories are how we connect in more meaningful ways. So why are organizations like Harvard Business Review, Forbes, Fast Company, and The Economist talking about storytelling as a powerful strategic weapon? Storytelling has been influencing behaviours and changing attitudes since the […]
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Tour Guide Hiring Rules You Should Break!
During the launch of a new walking tour company, our customer was considering how they could create more value for their potential customers. Their goal was to create a company that offered: Fanatical Customer Service Exceptional Experiences Engaging stories Clear Communication with groups Differentiation They spent several weeks defining the best routes, identifying and researching […]
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Multilingual Commentary Systems Analytics Reveal Market Trends
Since the introduction of Navilution Evo earlier this year, sightseeing operators are uploading language statistics to the cloud, revealing multi-language trends from the languages they service. We’re excited to see the industry’s first cloud-based GPS multilingual commentary systems analytics solution offering sightseeing operators data on languages listened to, and when. The Navilution solution is empowering […]
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