Segway Nova Scotia

Segway Nova Scotia provides a variety of premium tour experiences in Halifax, showcasing the city’s friendly, upbeat culture on scenic routes. Consistently achieving five-star customer reviews, Segway Nova Scotia relies on HearMe tour guide systems for wireless communications with their groups.

  • Skip to primary navigation
  • Skip to main content
  • Skip to footer

AudioConexus

GPS Bus Audio Systems, Audio Guides and Tour Guide Systems

1 855 769-8687
Find My Solution Tour Samples & News
  • About
  • Solutions
  • Results
  • Blog
  • Resources
  • Contact
  • EN

Segway Nova Scotia

“The range and quality of the HearMe tour guide system receivers, earpieces, and noise canceling boom microphone allow our riders to comfortably hear everything the tour guide is saying – even on a busy/noisy street.”
– Max Rastelli, Owner, Segway Nova Scotia

Executive Overview

Segway Nova Scotia is the first and largest Segway Experience Centre in Nova Scotia! Known for creating amazing tour experiences for their customers, Segway Nova Scotia has consistently achieved five-star reviews from their guests.

Located in Halifax, the tour company is known as one of Canada’s largest Segway tour operators. The company has performed over 12,000 Segway tours and is the reason for legalizing Segways in Nova Scotia!

Owners Max Rastelli and Romi Foley opened in 2012. Since opening on the Halifax Waterfront, it has become a premier destination for Segway® Personal Transporter (PT) tours and group events. They are very passionate about sharing their city with visitors from around the world. They offer five spectacular tours.

Segway guides take visitors on tours that range from scenic trail rides to waterfront cruises, to a glide through the heart of Halifax.

Max explains that although their routes are beautiful, their tours run through noisy areas of the city. This noise makes it difficult for their guides to talk to guests about many of the highlights the city has to offer.

Segway Nova Scotia have improved their overall tour experience using the HearMe tour guide system. The HearMe tour guide system solved the noise issue and increased their group sizes without the worry of stragglers. The company also gained the benefit of a safer tour environment with clear communications between guides and riders.

Business Challenges

Segway Nova Scotia’s mission is to: provide amazing Segway® PT tours and sightseeing experiences in the Halifax area. To do this, Max and Romi had to find a way to take guests through the city without having to worry about the daily noises and distractions.

Some of their tours ride through the city of Halifax itself, which means their staff has to contend with traffic disruptions and the daily hustle and bustle of city life.

Additionally, tour group sizes were kept small. Larger tour group sizes created problems for the company because Segway riders stretched out over significant distances. With riders being far from one another, it was difficult for tour guides to communicate effectively with their groups. Guests couldn’t hear tour guide information and crucial safety messages.

Solution

To help combat the issue of noisy tour routes, Segway Nova Scotia contacted AudioConexus to discuss their challenges. The solution was a HearMe tour guide solution.
The HearMe tour guide system solved their noise issues and improved the communication between their guides and their riders. Effective communication created a better tour experience.

Not only are riders now able to hear everything their tour guide says about Halifax, but guides are also able to communicate any safety issues or concerns easily.

“The range and quality of the HearMe tour guide system receivers, earpieces, and noise canceling boom microphone allow our riders to comfortably hear everything the tour guide is saying – even on a busy/noisy street.”
– Max Rastelli, Owner, Segway Nova Scotia

Key Outcomes

The HearMe tour guide system allowed Segway Nova Scotia to give their riders a better customer experience using a more professional tool.
The company maximized their group size without compromising their quality.

Max and Romi hope to expand their tour options throughout the city and want to expand outside of Halifax.

Not only are riders now able to hear everything their tour guide says about Halifax, but guides are also able to communicate any safety issues or concerns easily.

“Certainly, the tour guide system provides a more professional and enhanced experience to the tour, and both our guests and our staff love them. Safety is our top priority, and we also feel the HearMe products help keep our riders safe, in that our guides can easily communicate safety concerns and friendly reminders during the tour.”
– Max Rastelli, Owner, Segway Nova Scotia

Business Results

  • Improved Communication
  • Enhanced Guest Experiences
  • Larger Group Sizes
  • Elimination of Noise and Distractions

Only AudioConexus: HearMe Tour Guide Systems

AudioConexus customers use an auxiliary input to offer live and pre-recorded group tour commentary and music. Tour guides can adapt interpretation to include prerecorded narration, music, and sound effects. HearMe tour guide systems enable companies to offer blended five-star tour entertainment while achieving consistency and higher levels of guest satisfaction.

If you’re an ambitious tour operator who wants to attract new customers and promote your competitive advantages, learn why a HearMe tour guide system is right for you.

Talk to Us

More Case Studies
Previous Case StudyNext Case Study

Footer

  • Audio Guides
  • Tour Guide System
  • Wireless Audio Streaming


  • Navilution® Wi-Fi
  • Navilution® Evo
  • Navilution® Next
  • Navilution® Cortex

Recent Blog Posts

27 January

Smart Technology Makes Smart Tourism

13 January

Millennials Want Their BYOD: Smart Devices are the New Heartbeat of the Tour Experience

12 November

Write Out Loud: Finding Your Voice as an Audio Tour Writer

Links

  • About
  • Solutions
  • Creative Services
  • Results
  • Find My Solution
  • Blog
  • Contact
  • What We Stand For
  • What You Say
  • Technical Support

Newsletter

Connect With UsListen Technologies
177 Wellington Street, 2nd Floor
Kingston, ON K7L 3E3 Canada

P: +1 613 507-1300
E: tourtechnology@listentech.com

Copyright © 2021 AudioConexus . All rights reserved. Terms

  • About
  • Solutions
  • Results
  • Blog
  • Resources
  • Contact
  • EN
  • Find My Solution
  • Tour Samples