“The range and quality of the HearMe tour guide system receivers, earpieces, and noise canceling boom microphone allow our riders to comfortably hear everything the tour guide is saying – even on a busy/noisy street.”
– Max Rastelli, Owner, Segway Nova Scotia
Executive Overview
Segway Nova Scotia is the first and largest Segway Experience Centre in Nova Scotia! Known for creating amazing tour experiences for their customers, Segway Nova Scotia has consistently achieved five-star reviews from their guests.
Located in Halifax, the tour company is known as one of Canada’s largest Segway tour operators. The company has performed over 12,000 Segway tours and is the reason for legalizing Segways in Nova Scotia!
Owners Max Rastelli and Romi Foley opened in 2012. Since opening on the Halifax Waterfront, it has become a premier destination for Segway® Personal Transporter (PT) tours and group events. They are very passionate about sharing their city with visitors from around the world. They offer five spectacular tours.
Segway guides take visitors on tours that range from scenic trail rides to waterfront cruises, to a glide through the heart of Halifax.
Max explains that although their routes are beautiful, their tours run through noisy areas of the city. This noise makes it difficult for their guides to talk to guests about many of the highlights the city has to offer.
Segway Nova Scotia have improved their overall tour experience using the HearMe tour guide system. The HearMe tour guide system solved the noise issue and increased their group sizes without the worry of stragglers. The company also gained the benefit of a safer tour environment with clear communications between guides and riders.
Business Challenges
Segway Nova Scotia’s mission is to: provide amazing Segway® PT tours and sightseeing experiences in the Halifax area. To do this, Max and Romi had to find a way to take guests through the city without having to worry about the daily noises and distractions.
Some of their tours ride through the city of Halifax itself, which means their staff has to contend with traffic disruptions and the daily hustle and bustle of city life.
Additionally, tour group sizes were kept small. Larger tour group sizes created problems for the company because Segway riders stretched out over significant distances. With riders being far from one another, it was difficult for tour guides to communicate effectively with their groups. Guests couldn’t hear tour guide information and crucial safety messages.
Solution
To help combat the issue of noisy tour routes, Segway Nova Scotia contacted AudioConexus to discuss their challenges. The solution was a HearMe tour guide solution.
The HearMe tour guide system solved their noise issues and improved the communication between their guides and their riders. Effective communication created a better tour experience.
Not only are riders now able to hear everything their tour guide says about Halifax, but guides are also able to communicate any safety issues or concerns easily.
“The range and quality of the HearMe tour guide system receivers, earpieces, and noise canceling boom microphone allow our riders to comfortably hear everything the tour guide is saying – even on a busy/noisy street.”
– Max Rastelli, Owner, Segway Nova Scotia
Key Outcomes
The HearMe tour guide system allowed Segway Nova Scotia to give their riders a better customer experience using a more professional tool.
The company maximized their group size without compromising their quality.
Max and Romi hope to expand their tour options throughout the city and want to expand outside of Halifax.
Not only are riders now able to hear everything their tour guide says about Halifax, but guides are also able to communicate any safety issues or concerns easily.
“Certainly, the tour guide system provides a more professional and enhanced experience to the tour, and both our guests and our staff love them. Safety is our top priority, and we also feel the HearMe products help keep our riders safe, in that our guides can easily communicate safety concerns and friendly reminders during the tour.”
– Max Rastelli, Owner, Segway Nova Scotia
Business Results
- Improved Communication
- Enhanced Guest Experiences
- Larger Group Sizes
- Elimination of Noise and Distractions
Only AudioConexus: HearMe Tour Guide Systems
AudioConexus customers use an auxiliary input to offer live and pre-recorded group tour commentary and music. Tour guides can adapt interpretation to include prerecorded narration, music, and sound effects. HearMe tour guide systems enable companies to offer blended five-star tour entertainment while achieving consistency and higher levels of guest satisfaction.
If you’re an ambitious tour operator who wants to attract new customers and promote your competitive advantages, learn why a HearMe tour guide system is right for you.
